Care & Maintenance Instructions
Operating Shutters
- Wide shutter panels may require assistance when closing — lift the panel into the frame gently. This is not a fault, but a result of shutter weight.
- Always ensure louvres are fully closed before stacking bifolds or sliding panels to prevent damage.
- Do not slam panels shut.
- Use both hands to open louvres to prevent stress damage around tilt rod screw points.
- To close louvres: press the edge and sweep upward. Some play is normal in clearview models.
- Access window locks by opening panels — not between louvres — to avoid scratching paintwork with jewellery or watches.
Cleaning Shutters
- Use a soft cloth or sponge. Avoid harsh or abrasive cleaners.
- Wood shutters should not be exposed to moisture. Use a slightly damp cloth for spot cleaning.
- Aluminium and PVC shutters can be cleaned with mild detergent and water, then dried thoroughly.
- Products like Chux Magic Eraser, car polish, or even toothpaste can be used to remove light marks.
Caring for Curtains & Blinds
- Vacuum curtain fabrics gently or give them a light shake depending on fabric delicacy.
- Vacuum the tops of curtain tracks regularly for smooth operation.
- Refer to the fabric manufacturer’s website for washing/drying instructions.
- Spot-clean blinds with a dry sponge or mild detergent and warm water. Let them dry fully before rolling up.
Warranty Information
Structural Warranty
Westend Shutters products come with a structural warranty against defects in materials and workmanship, beginning from the shipping date. Warranty durations are as follows:
- Polymer (PVC) Shutters: Lifetime
- Wood / Handcrafted PVC Shutters: 5 Years
- Internal Aluminium Shutters: 25 Years
- External Aluminium Shutters: 10 Years
- Fabric Blinds & Curtains: 2 Years
What Is Not Covered
- Improper installation or maintenance
- Colour variation or fading due to environmental exposure
- Water damage (for non-water-resistant materials)
- Products stored incorrectly prior to installation
- Damage due to natural disasters or accidents
- Modifications or repairs without written authorisation
- Incorrect measurements by third parties
Australian Consumer Law
Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for foreseeable loss or damage. If the product fails to meet acceptable quality and does not amount to a major failure, it will be repaired or replaced at our discretion.
Acceptable Quality & Major Failure
- Wood checking, natural colour variation, and knots are normal and not covered.
- PVC panels may flex slightly — this is a feature, not a fault.
- Defects visible at 1.2m in natural light are not acceptable. If not visible, the product is considered compliant.
Submitting a Warranty Claim
To claim warranty:
- Contact Westend Shutters or your original installer
- Provide proof of purchase and photos of the issue (before and after unboxing)
- Do not install faulty products
- Include order details, item numbers, and images showing the fault clearly
Email all documentation to info@westendshutters.com.au.
Warranty Processing
Once accepted, warranty items are prioritised in production and shipped with an updated ETA. Photos of damage, including original packaging, are required for all claims to help assess the issue and prevent repeat occurrences.
We are committed to delivering products our customers proudly recommend, that dealers trust, and that our team is proud to install.
